I promised I would get you the link to the BBB website to file a formal complaint. PLEASE DO NOT ABUSE THIS! If your XBOX live account was hacked, and it was not your fault, please file a complaint. Microsoft wants to maintain a good rating with the BBB, and in order to do so, they MUST resolve complaints. You will not get any type of answers calling customer support. They can't do anything except sending it over to the fraud department. People are pissed with Microsofts poor customer service, so fight back!
Here are the steps needed:
1. Call XBOX live support and contact them online here 1-800-4MY-XBOX
2. Make sure to EMAIL them, keep a record of every call and email.
3. CANCEL any and all financial information connected with your account, or you will be ROBBED.
4. File an online complaint with the Better Business Bureau HERE
Please feel free to let me know of your results.
I hope this helps you avoid going through the garbage I did when my XBOX account was hacked!
